Effective From: 1st April, 2024
We respect your privacy and care about how your Personal Information is used. This Privacy Policy (the “Policy”) outlines how Ika Aan Essentials Private Limited (“Company” or "us" or "we" or "our") and its affiliates collect, use, store, process, transfer, and disclose your information through our Website https://prezerve.in/ and any of our other websites, mobile or digital applications, or any other services we offer from time to time by or in connection therewith (together referred to as the “Platform”). It applies to your interactions with and usage of our Platform, involving online buying and selling of water-friendly, plastic-free personal care products inspired by that are natural, vegan, sulphate-free, and environmentally friendly, all tested and approved by experts, so you can take care of yourself and the planet at the same time (the “Services”). By reviewing this Policy, you will gain a comprehensive understanding of your privacy rights and choices.
Your access to or utilisation of our Platform and/or Services operated by the Company linked to this Policy implies your agreement to be governed by this Policy. By providing us with your Personal Information, you expressly consent to the use and disclosure of your Personal Information as outlined in this Policy. This Policy, along with the Terms of Service, applicable product terms and conditions, is applicable to your use of the Services and you explicitly agree and acknowledge to read the Privacy Policy in conjunction with the Terms of Service.
The term “Personal Information” shall mean any information that relates to an identified or identifiable individual, and can include information that you provide to us and that we collect about you, such as when you engage with our Services (e.g. device information, IP address).
By utilising the Services, engaging with the Company's Platform, or furnishing your Personal Information, you explicitly agree and acknowledge that you accept the terms delineated in this Policy. The terms 'You' or 'Your' in the context of this Policy collectively pertain to any user of our Platform or any individual utilising our Services, whether for personal use or on behalf of others.
While you may be able to browse the Platform from countries outside of India, however, please note we do not offer any product/service under this Platform outside India. By visiting the Platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.
IF YOU DO NOT CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY, PLEASE REFRAIN FROM ACCESSING AND/OR USING OUR PLATFORM.

TO WHOM DOES THIS POLICY APPLY?

This Policy is inclusive and applies to all users of our Platform, irrespective of their browsing intent or their extent of utilising the Services offered on our Platform.
The applicability of this Policy extends to users regardless of the device type used for accessing our Platform, whether it be a laptop/desktop or a mobile/tablet device.
We do not knowingly collect or solicit Personal Information from anyone under the age of eighteen (18) or knowingly allow such persons to register for the products or Services like delivering products, providing feedback on activities on the Platform, etc. If you are under the age of eighteen (18), please do not attempt to register for the Products or Services or send any information about yourself to us. No one under the age of eighteen (18) may provide any Personal Information to us.

WHAT IS THE INFORMATION THAT WE COLLECT FROM YOU?

To use our Platform, you need to create an account and register with us (“Account”) and for this purpose, we collect certain Personal Information. This may include but is not limited to the following:
Basic Information: You are required to provide basic information such as name, city, state, age, gender;
Contact information: such as email address and mobile number;
Transaction data: including the details of the payment method such as credit or debit card number, and bank account information;
Verification Data: We may collect information relevant to your use of our Platform and Services, such as a One-Time Password (OTP) sent at the time of account creation, log-in, and/or at the time of making payments ;
Communication with us: This can include any communication that you send to us, including communications for any inquiries, payments, technical support, etc;
Device Identification data: This includes information that may assist us in identifying your device, including login information, browser type, and version, your operating system, etc; and
Other Data: This can include the following, based on your interaction with the Platform-
Number of times you logged into your Account;
The length of time you spent on the Platform;
The period from which you became and have continued to be active on the Platform;
Other similar statistics we may collect with the intention to improve the user experience of the Platform.
You agree to provide us with your Personal Information whenever you use our Services by performing any of the following functions:
Accessing our Platform by means of any web browser or any device;
Creating an Account and registering for our Services on the Platform;
Inquiring about our Services through our Platform;
Initiating and maintaining correspondence with us.
The Company provides you with the convenience of storing your payment methods on the Platform. By opting for this feature, you consent to the storage of your Personal Information, including your payment method.
We take extra precautions to ensure that such Personal Information is kept secure and confidential, and we will only retain this data for as long as necessary for the purposes for which we collect it as per the permissible laws of the land.
This Policy will not apply to any unsolicited information provided by you through the Platform or through any other means. This includes but is not limited to, information posted on any public areas of the Platform. All such unsolicited information shall be deemed to be non-confidential and we will be free to use and disclose such unsolicited information without limitation.
We shall not be liable for any loss or damage sustained by you as a result of any disclosure (inadvertent or otherwise) of any Personal Information concerning your Account, credit cards, or debit cards in the course of any online transactions or payments made for any Services offered through the Platform. For this purpose, we recommend that you go through the terms of service of the payment service provider.
Access to your Personal Information is limited to employees, agents, partners, and third parties, who we reasonably believe will need that information to enable us to provide Services to you. However, we are not responsible for the confidentiality, security, or distribution of your own Personal Information by our partners and third parties (who have their own privacy policies) outside the scope of our agreement with such partners and third parties.
When you use our Platform, we collect and store your information which is provided by you from time to time. In general, you can browse the Platform without telling us who you are or revealing any Personal Information about yourself. Once you give us your Personal Information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the Platform.

HOW DO WE COLLECT THE INFORMATION?

We employ various methods to gather information, ensuring a comprehensive understanding of user interactions and preferences. The collection of Personal Information is facilitated through the following processes:
Information you give us: When you provide us with the information referred to in Clause 2.1 through the methods outlined in Clause 2.2;
Session Management: We study session metrics to understand how users interact with the Platform. This helps us learn the average time users spend on the Platform and when they prefer to engage. We use tools like Google Analytics (or alternatives) to collect anonymous data, including the number of views, how long users stay, and where they're visiting from. This data allows us to optimise the user experience, making informed enhancements to cater to user preferences and behaviours;
User analytics: We analyse user behaviour and preferences, by collecting and analysing Personal Information and maintaining transaction history within the Platform to track and ensure accuracy, promptly identify any unauthorised transactions, and detect fraudulent activities, allowing us to take immediate corrective action;
Information from other sources: We may obtain information about you from external sources, including updated delivery and address details from our carriers. This information is utilised to rectify our records and facilitate the smooth delivery of your subsequent purchase.

In addition to direct user interactions, we leverage cookies and similar technologies to enhance the functionality and user experience on the Platform. These allow us to collect and process additional information for various purposes:
Cookies: We utilise cookies, which are small text files stored on users' devices. These cookies assist in tracking user preferences, optimising Platform functionality, and providing a customised experience. Users have the option to manage cookie preferences outlined through their browser settings. Below are the categories of cookies used on our website along with a description of what they are used for:
Strictly Necessary Cookies: These cookies are needed to run our Platform, to keep it secure if you are logged in, and to obey regulations that apply to us. If you are a registered user, they help us know who you are so that you can login and manage your Accounts. They also help us keep your details safe and private;
Functional Cookies: These cookies are used for remembering things such as your user ID on the log-in page, your region or country, your preferred language, accessibility options like large font or high-contrast pages; and
Performance Cookies: These cookies tell us how you and our other users use our Platform. We combine all this data together and study it. This helps us to improve the performance of our Services and the products we provide.
Web Beacons and Pixels: We may employ web beacons and pixels, which are electronic images embedded within the Platform. These tools help track user engagement, measure the effectiveness of marketing campaigns, and gather aggregated statistical data on Platform usage;
Log Files: Our servers automatically collect information sent by users' devices, known as log files. This data may include IP addresses, device information, browser type, and timestamps. Log files are instrumental in analysing trends, administering the Platform, and diagnosing technical issues;
Third-Party Analytics: We may integrate third-party analytics services to further understand user behaviour. These services utilise their own tracking technologies to compile reports on Platform activity, aiding us in improving our Services;
Location Data: As part of our Services we may also collect precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device.

WHY DO WE COLLECT YOUR INFORMATION?

We shall collect your information only for lawful and legally permissible purposes which are as follows:
Purchase and delivery of goods/services: We use your Personal Information to take and fulfil orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers;
Communicate with you: We use your Personal Information to communicate with you concerning Services via different channels (e.g., by phone, e-mail, chat);
User Authentication: To help us identify you as and when you access the Platform and when you register an Account with us or log in;
Transactions and Payments: To facilitate secure and efficient payment processing, as well as handle transactions related to Services on the Platform;
Fraud Prevention and Credit Risks: We use Personal Information to prevent and detect fraud and abuse to protect the security of our users;
Troubleshoot Problems: We use your Personal Information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the Platform;
Compliance with law: To be able to perform any contractual and legal obligation;
Enhancing User Experience: To analyse user behaviour and preferences for improving our Services and user experience and to be able to provide location-specific services;
Recommendations and Personalizations: We use your Personal Information to recommend features, products, and Services that might be of interest to you, identify your preferences, and personalise your experience with the Platform;
Advertising: We use your Personal Information to display interest-based ads for features, products, and Services that might be of interest to you; and
Providing alerts/notifications: To effectively communicate with you through emails/SMS/notifications through the Platform to inform you about any other new Services that we may from time to time develop.
You consent and recognize that your Personal Information may be disclosed on our Website authorised by you for the purpose of utilising our Services. Additionally, you agree and acknowledge that we are permitted to communicate with you through messaging, calls, emails, or other means, to facilitate the performance of our Services wherever necessary.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH AND WHY?

To facilitate our Services and enhance user experience, we may share Personal Information with the following entities-
Transactions: We may share your Personal Information necessary for transaction processing with our trusted financial or payment gateway partner;
Third-party Service Providers: We engage the services of third parties to carry out various functions on our behalf such as order fulfilment for products or Services, package delivery, postal and email communications, data analysis, marketing support, generating search results and links, payment processing, content transmission, credit risk assessment, and customer service. While these third-party service providers have access to the necessary Personal Information to fulfil their functions, they are prohibited from using it for any other purposes. Moreover, they are obligated to process the Personal Information in compliance with applicable laws;
Business Transfers: In the course of our business development, we may engage in the sale or acquisition of other businesses or services. In such transactions, user information is typically considered one of the transferred business assets but continues to be governed by the commitments outlined in any pre-existing Privacy Policy, unless the user provides alternative consent. Additionally, in the unlikely scenario of the acquisition of the Company, any of its affiliates, or a substantial portion of their assets, user information will naturally be among the transferred assets;
Legal Compliance: In compliance with applicable laws and regulations, we may disclose Personal Information to government entities or regulatory authorities when required with/without any notice/intimation to you. This includes instances where such disclosures are necessary for legal proceedings, investigations, or to meet regulatory obligations. Also, we may share any information about you with government and law enforcement agencies without your permission as may be considered necessary or appropriate by us to respond to valid claims and legal processes, to protect our property and rights or the property or rights of a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity;
Service Improvement: We may share certain aggregated, anonymized information with third parties (for example, for Google Analytics) in order to assess the Platform usage and information pertaining to the ease of navigation;
Advertisements: We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to the Platform and other websites in order to provide personalised advertisements about goods and services of interest to you.
Collaborations: We may share your Personal Information with reputable partners to facilitate joint initiatives, promotions, or integrated services;
Growth and Expansion: As our Platform evolves and expands, there may be instances where sharing Personal Information with new entities or parties becomes necessary for the enhancement of our Services. Any such sharing will be carried out with the utmost consideration for user privacy and in accordance with relevant legal frameworks.
We do not ever sell or rent your Personal Information without your express approval.

DO WE TRANSFER YOUR PERSONAL INFORMATION CROSS-BORDER?

Personal Information we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Policy.
You understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies, and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar processes. In addition, a number of countries have agreements with other countries providing for the exchange of information for law enforcement, tax, and other purposes.
If we transfer your Personal Information to third parties for purposes stated in this Policy, we will use our best endeavours to put in place appropriate controls and safeguards to ensure that your Personal Information is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is absolutely necessary.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

In compliance with applicable laws, we retain your Personal Information for a duration no longer than necessary for the purpose for which it was collected or as mandated by relevant laws. However, certain data related to you may be retained beyond this period if we reasonably believe it is necessary to prevent fraud, mitigate potential abuse, allow us to exercise our legal rights, defend against legal claims, or fulfil other legitimate purposes required by law. Additionally, we may continue to retain your Personal Information in anonymized form for analytical and research purposes.
HOW DO WE PROVIDE FOR THE SECURITY OF YOUR PERSONAL INFORMATION WITH US?

We are committed to protecting your Personal Information in our custody. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your Personal Information from unauthorised access, alteration, transmission, and deletion. We work to protect the security of your Personal Information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Information in line with our policies.
While we take comprehensive measures to safeguard your information, users acknowledge and accept the inherent security implications of data transmission over the Internet and the World Wide Web. Despite our efforts, complete security cannot be guaranteed, and inherent risks persist. Users bear the responsibility of safeguarding login and password records for their Accounts. We remain committed to continually enhancing our security protocols to address emerging threats and maintain the trust of our users.

WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?

You, as a data subject, have certain rights to your Personal Information with us, as under:
Right to access: You can access the information that has been retained by us by visiting your Account section on the Platform, which would display information supplied by you to us. The information that you shall find in that section would be your Personal Information such as your name, email, contact details, age, etc;
Right to withdraw consent: The consent that you provide for the collection, use, and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing. If you withdraw your consent, we will stop processing the relevant Personal Information except to the extent that we have other grounds for processing such Personal Information under applicable laws. We will respond to your request within a reasonable timeframe. You may withdraw your consent at any time by contacting us; and
Right to correction: You are responsible for maintaining the accuracy of the information you submit to us, including but not limited to your contact information provided as part of Account registration. If you wish to make a request to correct or update any of the Personal Information that we hold about you, you may update your information through a convenient automated data deletion form which is available within your user dashboard. For any necessary updates or corrections to your Personal Information, users can easily modify details using the provided dashboard functionalities.
Right to Nominate: You have the right to nominate another individual in case of your death and incapacity to exercise your rights under this Policy on your behalf.

ARE CHILDREN ALLOWED TO USE OUR WEBSITE AND/OR SERVICES?

We do not sell products for purchase by children. If you are under the age of 18 years, you may use our Platform and/or Services only with the involvement of a parent or guardian.

HOW CAN YOU EXPRESS YOUR COMPLAINTS AND CONCERNS?

Customer satisfaction is one of the key focus areas and an integral part of our Platform’s founding principles and business policies. We strongly believe that customer satisfaction is the most important factor in the growth and development of our business and hence, we have adopted customer centricity as a priority in developing our business processes. The terms below shall constitute our “Customer Grievance Redressal Policy” which outlines the framework for addressing customer grievances:
Objective: The objective of this Grievance Policy is to provide a framework:
to ensure the provision of timely and effective resolution of issues raised by customers; and
to keep customers informed about the manner in which they can reach out to us to resolve their queries and grievances.
Governing Principles: The policy on grievance redressal is governed by the following principles:
Customer shall be treated fairly at all times;
Issues raised by customers are always attended to with courtesy and on time;
Customers are provided with effective and satisfactory resolution within a reasonable time period; and
Customers are fully informed of avenues to escalate their issues/ grievances if they are not fully satisfied with the response to their complaints.
Customer Support: Any customer can reach out to our customer support team/ representative through electronic mode by way of an email communication at customersupport@prezerve.in; and
Must Know: You must know and understand that-
We DO NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means.
Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence, and defraud consumers. We regularly caution our customers against sharing any personal or payment-sensitive information with unknown persons as such sharing leads to unauthorised use and/or fraud and consequent financial loss.
We shall not be liable for any loss, damage, or expense incurred by a customer where the customer has shared personal and/or payment-sensitive information with scamsters/fraudsters.
We also request and encourage our customers to report such attempts or incidents to us at customersupport@prezerve.in to enable us to investigate and explore legal recourse.
We rely on payment partners and banks. In certain cases involving payment/refund issues, we might see a delay as that is beyond our control once we pass the investigation to them; however, we try our best not to exceed reasonable timelines.

HOW ARE CHANGES MADE TO THIS POLICY?

This Policy may be updated at our sole discretion or due to changes in the law. Such changes, unless otherwise stated, will be effective from the day and date of posting on the Platform. We reserve the right to update the Policy without obligation to notify users. It is recommended to regularly review this Policy for any changes, as your continued access and use of the Platform will be considered your approval and acceptance of all modifications to this Policy. In cases where applicable law mandates, we may notify you of updates through email. If you do not agree with this Policy governing our Platform, please refrain from using the Platform or the Services provided by us.

HOW CAN YOU CONTACT US?

Should you need additional information or have any questions or complaints regarding the handling of your Personal Information, please reach out to us in writing at:

Email: customersupport@prezerve.in