The personal data we collect from you directly can include your name, email address, mobile/landline telephone number, your purchasing activity, your credit or debit card or other payment information, and information you give us when you contact our customer services team, and when you purchase on our website. We do not store your credit or debit card information. When you make a payment on our website, you are redirected to a recognized third-party payment gateway which in our case is CCAvenue. We never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state-of-the-art SSL (secure socket layers) technology. All product, shipment, delivery, and order status-related queries can be raised only on firstname.lastname@example.org. Please note that digital marketing platforms like Instagram and Facebook do not answer order status and product queries. Should a customer face an issue, we will do our best to resolve this on our customer support email address only.
Terms and Conditions
This website is operated by Ika Aan Essentials Pvt. Ltd., 61/62 C, Ganj Gardens, Lucknow, 226024, Throughout the site, the terms “we”, “us” and “our” refer to Ika Aan Essentials Pvt. Ltd. Ika Aan Essentials Pvt. Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Shipping & Return Policy
- The shipping options may vary depending on the delivery address, pin code, and product availability. When processing your purchase, we will show you the available shipping methods and the cost.
- We provide free shipping on all domestic orders above Rs 999. The estimated delivery time is between 4-7 working days, depending on the delivery address. Bear in mind that deliveries are only made on working days.
- Our third-party logistic partners deliver orders. For domestic orders, the estimated delivery time is between 4-7 working days, depending on the delivery address.
- You will receive email updates on the status of your order. You can also access this information in your Prezerve Account section. If you are not registered, click on the Order Information link in the confirmation email to track your order.
- After completing your purchase, we will send you a confirmation email with all the details.
- Once your order has been placed, please note that we will be unable to make any changes to it. I appreciate your understanding of this. If you have any further queries, please drop in an email to email@example.com.
Return & Exchanges
- Given the nature of beauty and personal care products, none of the products can be returned or exchanged for any reason, and products, once sold, are not liable for returns or exchanges. Any complaints must be raised within five days of receipt of the product.
- Exception to the above rule is applicable only if a product is damaged in transit, an incorrect product is sent to you, or it reaches you in an unstable condition. If such a situation arises, we will replace the product as early as possible.
- Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong product so we can evaluate the issue and make it right.
- All disputes are subject to Uttar Pradesh jurisdiction.
- All our products are FDA-approved and dermatologically tested. However, customers are requested to do a patch test before they use the product, and if any irritation or red patches appear, they are advised to discontinue the use of the products.